Operations Manager

General Information

Date Published

19-May-2026

Advertising Ends

02-Jun-2026

ID#

15761

Role Type

Supply Chain & Logistics

Work Type

Permanent Full-Time

Workplace Type

On-site

Country

Vietnam

Location

Vietnam

Position Description

We are Fonterra, one of the world's largest dairy nutrition companies.

At Fonterra, you’ll be inspired by purpose and guided by principles. Whether you're based in New Zealand or anywhere else around the world, you’ll be part of a team that creates goodness for generations and delivers global impact through local action. Our brands are trusted by families and individuals alike, delivering high-quality dairy nutrition to millions of people globally.

 As a Co-operative created and owned by New Zealand dairy farmers, our collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved in New Zealand and around the world. 

As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk.  

When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions.

About the role

Reporting to the Country Head of Foodservice, this role combines advanced data analytics expertise with end-to-end supply chain leadership to drive sales operations performance and business decision-making.

This is a specialist capability-led role, anchored in Power BI, data automation, and system integration, while also leading operational teams to ensure seamless execution from planning through to delivery.

Working with the other stakeholders, this role supports translating strategy into disciplined execution ensuring strong planning, data-driven decisions, and operational excellence to deliver reliable service, cost efficiency, and consistent commercial performance.

Key Accountabilities

1. Data analytics, Performance Management & PowerBI leadership

Lead data analytics for Sales & Operations, developing, driving PowerBI dashboards and automated reporting solution
Design and deliver real-time performance dashboards across sales, demand, inventory, and service levels, define KPIs for consistent tracking.
Driving data automation and standardization, reducing manual reporting and improving data accuracy
Identify performance gaps and drive improvements in service, cost, and operational efficiency

2. Operations Management

Own end-to-end supply chain management process comprising logistics & warehouse management, customer service and planning.
Improve demand forecasting, order fulfilment and service levels through analytics.
Proactively manage supply risks, cost efficiency and supply reliability
Lead end-to-end sales operations, ensuring strong alignment between commercial plans and execution
Enable revenue growth through reliable and efficient operations

3. Leadership & Cross-Functional Influence

Build and lead a high-performing operations team with strong accountability, collaboration and continuous improvement.
Strong stakeholder management, influencing across functional teams Sales, MKT, Finance, and Quality to drive integrated planning and execution while acting as the key link between operations and the wider business.
Acts as a key partner to commercial leaders, bridging strategy and execution

What Success Looks Like

Converts data into clear actions that drive business impact
Balances service, cost, and speed to support growth
Builds a disciplined, high-performing operations culture
Enables Sales to win through reliable, seamless execution

About You

8–10 years of experience in sales operations, supply chain, or commercial operations (preferably FMCG / Foodservice)
Strong capability in data analysis, KPI management, system, planning tool and business decision support
Proven ability to translate data into business decisions and actions
Bachelor’s degree in supply chain, Business, Engineering, or related field

Are you excited about this opportunity but may only meet some requirements?

At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills. If that's you, we encourage you to apply as you may be the right candidate for this role or one of our other opportunities.

Or join our Talent Community by clicking here, to be notified about new and relevant job opportunities.

The benefits of life at Fonterra

Our people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location.

Fonterra is a place where everyone can be themselves, feel empowered to do their best, and are empowered to create goodness for generations.

Sound good to you? Come and join us, and let's solve for better, together. You, me, us together.

Fonterra Home Page

Fonterra Home Page

General Information

Position Description