Sales Operations Support

General Information

Date Published

21-Oct-2024

Advertising Ends

05-Jan-2025

Country

United States

Location

United States

Role Type

Sales

Work Type

Permanent

ID#

10261

Position Description

Join a supportive and energetic team that champions career progression and continuous learning
Develop expertise in sales operations, SAP, and supply chain management
Build strong relationships with customers and internal stakeholders, playing a key role in delivering sales operations and ensuring customer satisfaction.

Work with a world-leading dairy company, contributing to the delivery of sustainable, high-quality New Zealand dairy ingredients across the Americas.

Proud to be Fonterra

Fonterra is a global nutrition company owned by 10,000 farming families in New Zealand. We employ 20,000 people around the globe. Here at Fonterra, we are committed to growing our people. We value you and your career progression and are excited that you are taking this next step in your career journey with us. We are proud to offer a wide variety of roles across the Co-op, ensuring that no matter what business unit or stage of life you're in, there's a good chance we've got something to suit.

About us

In Global Markets - Ingredients (GMI), which Fonterra USA is part of, we operate an integrated business encompassing dairy in the ingredients and foodservice channels to generate value for Fonterra. We have a clear mission to deepen our position as a world-leading provider of high-value, sustainable, innovative dairy ingredients. With offices across North Asia, the Middle East, APAC, Europe, LATAM and the USA we are focused on partnering with customers to bring NZ dairy to the world.

Fonterra’s USA operations, centrally located in Chicago, is a pivotal hub within Fonterra’s international network. Here, we focus on enhancing the supply chain, developing innovative dairy solutions, and building robust partnerships that help deliver New Zealand’s premier dairy products to North America and beyond.

About the opportunity

Due to an internal promotion, we are looking for a Sales Support Executive to join our high performing and diverse team. Reporting to the Sales Operations Supervisor, this role is crucial to supporting our front-line sales teams in achieving sales objectives and ensuring the delivery of seamless customer service. As the key conduit between sales and order fulfilment, you will align customer and sales planning with fulfilment activities to guarantee optimal delivery to our customers. In this role, you will:

Provide master data management, ensuring accurate sales and market access data in SAP
Oversee demand management, supporting the accurate forecast and alignment with inventory planning
Manage the contract-to-delivery process, including contract creation, SAP data management, and order book oversight
Serve as a point of contact for customer interactions, handling inquiries, complaints, and relationship management
Prepare regular sales and fulfilment reports, leveraging core systems to deliver actionable insights
Act as a Subject Matter Expert on regional initiatives, championing best practices in sales operations.

You will also be responsible for maintaining compliance with Fonterra’s business rules and order fulfilment processes, ensuring we deliver the ‘perfect order’ every time.

Based in our Chicago Office, this role offers fantastic exposure in a dynamic part of our business where you will work with various stakeholders, with lots of opportunity to progress your sales career.

About you

We are seeking a sales operations professional with a keen eye for detail and a commitment to customer service excellence. You will have a proactive attitude coupled with an ability to work independently as well as part of a team. To be successful in this role, you will bring:

Experience in customer service and/or sales support
Exceptional communication skills, both written and verbal, to liaise effectively with internal and external stakeholders
Strong analytical and reporting capabilities, enabling you to provide valuable insights and identify improvement areas
Understanding of data management and tech savvy computer capability, ideally with SAP knowledge
Background in demand planning, supply chain, or order fulfilment (preferred)
Bilingual skills in Spanish are an advantage but not essential.

The benefits of life at Fonterra

Our people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location.

With a global presence, a world of career opportunities awaits you.
We support your health and wellbeing with events, discounts on wellbeing products, and employee assistance programs.
We encourage lifelong learning and will help you develop your skills.
Blue Cross Blue Shield Medical insurance
401k
6 months paid parental leave
20 days annual leave and 10 days paid sick leave.
13 paid company holidays

Applications will close Sunday 5 January

Are you excited about this opportunity but may only meet some requirements?

At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills. If that's you, we encourage you to apply as you may be the right candidate for this role or one of our other opportunities.

Sound good to you? Come join our team and let’s solve for better, together. You, me, us together.

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Fonterra Home Page

General Information

Position Description