Digital Adoption Manager

General Information

Date Published

25-Apr-2025

Advertising Ends

13-Jun-2025

ID#

11471

Role Type

Strategy & Project Management

Work Type

Permanent Full-Time

Workplace Type

Hybrid

Country

Indonesia

Location

Indonesia

Position Description

Experience in digital programs and change management, preferably in relation to B2B sales and commercial processes
Skilled at relationship building and stakeholder management
Agility to work in matrix organisations and manage complexity at pace
Location : Malaysia, Indonesia or Philippines

Role Purpose

This role is key to boosting digital adoption within the Fonterra sales teams. It involves direct user communication, gathering and relaying feedback to product teams, analyzing adoption and transaction data, and collaborating with the Digital Innovation team to tackle related challenges. Success in this role will be measured by key performance indicators tied to projects across the B2B businesses at Fonterra (Ingredients & Foodservice).

Role Accountabilities

Drive digital engagement and adoption with global sales teams and customers

Partner with global sales teams across Fonterra to drive the commercial success of Foodservice Digital programmes and customer adoption of the platforms.
Drive digital adoption, review data around customer adoption and transactions and work with members of the wider Foodservice Digital programmes team to solve these issues for the Fonterra sales teams
Champion the sales voice in the Foodservice Digital programme teams
Support the development and rollout of sales team digital capability assets and training to support the growth and adoption of Foodservice Digital programmes

Promote Ingredients and Foodservice Digital programmes across the business

Support Head of Digital Foodservice to embed Foodservice Digital programmes key messages with global sales teams and more widely across the Fonterra business
Support the Digital Innovation team to communicate progress and process to senior stakeholders
Develop communications which engage and educate across the sales and sales operations networks, share learnings, and inspire change
Support the continued building of a positive reputation and respect within the organization for the digital programme by demonstrating success and progress

Drive change management across the programme

Support the development and implementation of change management plans and communication to ensure the success of the overall digital transformation
Act as an expert for change and continuous improvement, providing strategic and tactical challenge to get the best outcome and ensuring alignment with wider programme objectives, maximizing the utilization of digital assets
For new feature development support impact analyses, assess change readiness, identify key stakeholder needs, and design appropriate and fit for purpose implementation plans to ensure success
Provide advice to key stakeholders on change readiness, required capability shifts, and execution to ensure that new tools are well embedded
Help to define and measure success metrics and monitor change progress, risks, and adoption across global sales teams and our customers

About You

A relevant tertiary qualification ideally in digital management or commerce/business/ marketing
5+ years’ experience in digital programs or change management in relation to sales and commercial processes, preferably in B2B businesses
Experience developing change strategies and delivering end-to-end complex transformation within large scale organisations, with a proven track record of successful delivery
Demonstrated ability to work across business units to drive business growth and embed change in day-to-day operational reality and support the realisation of the benefits from the transition
Analytical abilities and structured thinking – including abilities around roadmap development and critical thinking
Highly developed influencing and communication skills across all levels. Skilled communicator (verbal, written and influencing). Strong ability to discuss insights and recommendations with senior internal stakeholders
Highly skilled at relationship building and stakeholder management within a complex organisation.
Ability to build a strong cohesive team environment and work collaboratively with peers and wider teams to achieve objectives.
Ability to prioritise workload in a fast-paced environment.
Ability to work in matrix organisations and manage complexity at pace.
Ability to deal with ambiguity.
Drive for Results; able to self-manage and achieve results
Business level English mandatory; Additional knowledge of Bahasa Malaysia, Bahasa Indonesia or Tagalog will be beneficial though not mandatory
Some experience with tools used to manage digital programs (such as Jira, Confluence, etc.) will be beneficial though not mandatory

Our Co-operative

Te Mātāpuna toa takitini

Fonterra’s strength is in the collective.

We are a Co-operative created and owned by Aotearoa New Zealand dairy farmers. Our rich history is built on farming families working together to share the natural goodness of our dairy with the world.

Collaboration, innovation, and passion was the cornerstone of our creation and something we continue to value today through our commitment to care for the land, our animals, and every drop of milk. Our milk creates goodness through nutritious food with safe, quality ingredients that are loved in New Zealand and around the world.

Fonterra Home Page

Fonterra Home Page

General Information

Position Description